Frequently Asked Questions

Can SU Cares excuse an absence?

No, the university does not have a general attendance policy. Students are subject to the syllabus for individual classes. Students who meet the criteria for the Emergency Absence Policy should submit an Emergency Absence Notification, uploading any documentation along with the notification. Please be advised that a professor may still deduct points for an absence covered by the Emergency Absence Policy. Students should communicate with professors as soon as possible.

Can a professor hold my exam or an assignment until SU Cares sends an email?

No. While a professor may refer a student to speak with a case manager, students are NOT required to meet with a case manager.

Do I have to give my professor documentation for an absence?

Follow your syllabus. It is not recommended students give personal documentation to professors.

Does it matter if I medically withdraw from classes? Do students get money back?

A medical withdrawal is a reason to withdraw and does not guarantee a full or partial refund. The decision to withdraw should ALWAYS be discussed with the Financial Aid office and Academic Advising beforehand. These two offices can advise students about the impact of the withdrawal.

What if a student does not agree with a grade?

Salisbury University has a grade grievance process that is handled within Academic Affairs; please visit the Academic Affairs Student Grievance Policy page for more details, or contact Academic Affairs at (410) 543- 6020 for assistance. However, a case manager is also available to assist the student with navigating the process.

Can a case manager speak with parents or families of a student without a FERPA release?

Yes, but there are limitations. It is not uncommon for a family member to be referred to speak with a case manager when there are concerns for a student. Please be advised that a student is NOT required to meet with a case manager.

Can an anonymous report be submitted for a student?

Yes, but it is preferred that a student is not blind-sided when appropriate. The goal of any contact from SU Cares is never meant to be punitive but supportive.