Getting Help

Password: If you are experiencing problems with your password - visit http://mypassword.salisbury.edu to change your password.

IT Help Desk: The IT Help Desk is prepared to handle MyClasses questions throughout the semester. You can contact them online at https://support.salisbury.edu/, 410-677-5454 or submit a ticket through the online ticketing system. Skype support for password assistance is also available; submit a request and select Skype Password Assistance from the Help for Students Traveling or Living Abroad.

When communicating your problem, be prepared to provide the following information via phone or email:

• Course name and number that you are experiencing the problem within MyClasses
• The browser and operating system you are currently using to access MyClasses
• Identify the steps needed to reproduce your problem
• Describe the error message (if any) in which you are receiving)

MyClasses Help for Students: Additional MyClasses support information for students, including handouts, video tutorials and frequently asked questions can be found at MyClasses Student Support.

MyClasses Help for Faculty: Additional MyClasses support information for faculty, including handouts, video tutorials, workshops schedule, and more can be found at MyClasses Faculty Support.