Billing Questions
Financial Services provides critical financial and administrative services to students and employee. We are the department that bills students and third parties, processes federal financial aid refunds, pays employees and vendors, procures goods and services, prepares budgets and financial statements, processes accounting entries, reimburses employees for expenses, collects cash receipts, administers parking permits, makes student residency determinations, maintains inventory records and delivers mail to campus.
- Questions about Your Bill
- Correcting a Bill
- Disputing a Bill
- Copies of Bills
- Authorized Users
- On Line Mandatory Course Fee Waivers - Winter and Summer Semesters
Questions about Your Bill
General questions about your bill can be answered at the Cashiers Office. Please note the Cashiers Office does not have the authority to adjust a charge or a credit posted to an account by another department. Questions about specific items on an account should be directed to the originating department. Specific billing items and their originating departments are listed in the table below.
| Issue | Department | Phone Number |
|---|---|---|
| Bill Explanation | Cashiers Office HH 219 |
410-543-6060 |
| Cancellation (before term begins) | Registrar's Office HH 120 |
410-543-6150 |
| BankMobile Disbursements | Cashiers Office HH 219 |
410-543-6060 |
| Diploma | Registrar's Office HH 120 |
410-543-6150 |
| Financial Aid | Financial Aid Office HH 213 |
410-543-6165 |
| Gull Card | Gull Card Office CB 036 |
410-543-6053 |
| Student Health Services | Student Health Services HH 180 |
410-543-6262 |
| Housing/Residence Life | Housing Office SG 120 |
410-543-6040 |
| Library Books, Fines | Libraries | 410-543-6130 |
| Refunds | Accounts Receivable HH 201 |
410-543-6060 |
| Parking Fines | Parking Services HH 219 |
410-543-6338 |
| Tuition Residency | Tuition Residency Office HH 223 |
410-543-6547 |
| Withdrawal (after term begins) | Registrar's Office HH 120 |
410-543-6150 |
| Scholarships | Financial Aid Office HH 213 |
410-543-6165 |
| Tuition Remission | Human Resources HH 140 |
410-543-6035 |
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Correcting a Bill
Use the bill correction form to indicate any changes/additions/deletions (e.g., financial aid, enrollment, 529 College Savings, Maryland Pre-Paid, Military, and non-SU scholarships) not showing on your bill. If payment is coming from a 529 savings plan, please notify the Cashiers Office via email, telephone, or bill correction form. Please check your GullNet To-Do list and complete any tasks for Financial Aid before submitting this form.
Disputing A Bill
The Buckley Amendment, effective November 1974, prohibits the University from releasing student information to anyone other than the student. Written authorization from the student must be provided for other interested parties.
A student or parent who wishes to dispute a specific item on a student account must contact the University department that originated the charge to determine the nature of the adjustment, if any, and the appropriateness of the charge. If, after discussing the bill with the originating department, a student or parent still wishes to dispute the charge, a formal appeal must be made in writing and sent to the Accounts Receivable Supervisor in Financial Services.; The appeal will be forwarded to the appropriate campus official for consideration.
Please be aware late payment fees will be assessed on disputed charges unless a written appeal is on file. In addition, be aware any portion of the bill not in dispute must be settled promptly by the due date indicated on the bill.
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Copies
Students may want copies of their bill to go to more than one person (due to having more than one person contributing to their payments). Students will have to invite, via email, any persons they want to have access to their student account information.; Those persons will be authorized users and will follow the directions in the email to set up their own username and password to view the student account, bills, payment plans, and to make payments. Students can also print their bill from the student account for the purpose of submitting for reimbursement from employers.
Authorized Users
Students can invite anyone to have access to their student account (make payments, view electronic bills, tuition payment plans, email notifications, and text messages).
Instructions on how to invite your parent or other persons as authorized users:
Sign into GullNet. Then follow:
Main Menu>Bills/Payments/PayPlans/Refund
Under "Authorized Users" select "Add New" and fill out the information requested.
The authorized user will receive an email with a temporary password and link.
Users should copy and paste the following link in the browser address bar and add to favorites:
Authorized users will click the link and enter their username and temporary password and then create a new password and security question. Once completed, users will be directed to the student account.
Authorized user log in and password problems, the student will have to reset your password. Students will go to their GullNet > Main Menu > Bills/Payments/PayPlans/Refunds and follow the link to their student account page.
At lower left side under Authorized User, select the Authorized User you want to Edit (this is the username they will need to use when logging in); select edit > the user name and email address will appear, at the bottom is a reset password button. Select reset the password, a temporary password will be sent to the email address listed. Authorized Users should copy and paste the log in link in the browser address bar and add to favorites:
https://commerce.cashnet.com/cashnetc/selfserve/ebilllogin.aspx?client=SALISBURY_PROD<=P.
Once at the login page, enter your user name and temporary password and change your password.
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